FAQs

  • How do I add items to my cart?

    1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
    2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

     

  • How do I change the quantity of a particular item in my cart?

    First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.
  • How do I know that my order has been successfully submitted?

    You will receive an email confirmation containing the Order Number and details of your purchase.
  • How do I place my order?

    1. Finish adding items to your shopping cart
    2. Continue through our website checkout, please click on the “Checkout” button located on the right side of the screen.
    3. You will be transferred to our Customer Information page. You will be prompted to enter:
      • Email address
      • First and Last Name
      • Street Address
      • City
      • Country
      • and Postal code
    4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
    5. Continue by clicking “Continue to Shipping” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue to Payment”
    6. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same or enter a different billing address, if applicable.
    7. Once you have completed the form, click on the "Complete Order/Pay Now" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

    Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at thecowgirlstudio@gmail.com

     

  • How do I remove items from my cart?

    First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

    How do I use a discount code?

    1. Choose the item you want to order and then click "Checkout" green button
    2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
    3. You will see a “Discount” field on the upper right most part of the page 
    4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.
  • How do I view what’s in my shopping cart?

    To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

  • I would like to change my items ordered. What should I do?

    Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via thecowgirlstudio@gmail.com to request for change.
  • What if there are items missing or incorrect products when I receive my order?

    For missing or wrongly shipped items, please contact us at thecowgirlstudio@gmail.com.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.